Who is responsible
RowPlan EOOD, UIC/VAT number BG288499382, is the controller responsible for personal data collected through this website and through direct product enquiries. The official website is rowplan.eu.
For privacy matters, contact privacy@rowplan.eu. Contact offices: 110 Simeonovsko Shose Blvd., Sofia, Bulgaria, and 119 Gheorghe Missail Street, Bucharest, Romania.
Information we handle
We receive information only when it is needed to operate the website, keep it secure, or answer an enquiry.
- Website access information: IP address, browser and device details, requested pages, timestamps and security events that may appear in technical server logs.
- Enquiry information: name, work email, phone number, vineyard or company, country, vineyard surface, role, message and later correspondence when you choose to send it.
- Language choice: the selected language is represented by the page address, such as /bg or /ro, and is not stored in your browser.
Why we use it
We use personal data to answer questions, arrange demonstrations, take steps requested before a possible contract, operate and secure the website, prevent misuse, and meet legal obligations.
The legal bases are steps taken at your request before entering a contract, our legitimate interests in operating a secure business website and responding to professional enquiries, and compliance with legal obligations. We use consent only where we separately ask for it, such as future optional marketing.
Who may receive it
Access is limited to RowPlan personnel who need the information for their work. Hosting, email and technical providers may process limited information on our behalf under confidentiality and data protection obligations.
We may also disclose information to professional advisers or public authorities where this is legally necessary. We do not sell personal data.
International transfers
We seek to keep website and enquiry processing within the European Economic Area. If a provider processes personal data outside the EEA, RowPlan requires an applicable legal safeguard, such as an adequacy decision or the European Commission Standard Contractual Clauses.
How long we keep it
Enquiries are kept while the conversation is active and for up to 24 months after the last meaningful contact, unless a contract begins or law requires a different period. Technical logs are kept only as long as needed for reliable operation and security, and security evidence may be retained for the duration of an investigation.
Your rights
Depending on the circumstances, you may ask for access, correction, erasure, restriction, portability or object to processing based on legitimate interests. Where processing relies on consent, you may withdraw it at any time without affecting earlier lawful processing.
You may also complain to the data protection authority in your country. Contacting RowPlan first gives us the opportunity to resolve the matter directly.
Security and changes
We use organisational and technical safeguards appropriate to the nature of the information. No internet service can guarantee absolute security.
We may update this notice when the website, providers or legal requirements change. The date above shows the current version.
Ask us about your information.
To exercise a data protection right or ask how RowPlan handles personal data, write to privacy@rowplan.eu. We may need to confirm your identity before acting on a request.
privacy@rowplan.eu →